Refund policy

At Smith Street Bazaar, every piece is vintage, pre-owned or one of a kind. Each item has its own history, character and condition.

All items are sold as described and photographed, with known imperfections, wear, marks and repairs disclosed in the product listing wherever reasonably identifiable.

We encourage customers to carefully review all photographs, condition reports and measurements before purchasing. If you need additional photographs, information or measurements, please contact us before placing your order.

You are also welcome to inspect items in person at 305–307 Smith Street, Fitzroy.

Change of mind

As our collection consists primarily of unique, one-off vintage and pre-owned pieces, we do not offer refunds, exchanges or store credits for change of mind.

This includes purchases where an item does not suit your space, décor or personal preference, or where measurements or dimensions have been incorrectly estimated by the customer.

Please carefully check all measurements and condition details before purchasing.

This policy does not affect your rights under the Australian Consumer Law.

Faulty, damaged or misdescribed items

All purchases are covered by the consumer guarantees under the Australian Consumer Law.

If an item has a fault or defect that was not disclosed before purchase, is significantly different from its description or photographs, is not the item ordered, or does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other appropriate remedy, depending on the nature of the problem.

For a major failure, you can choose a refund or replacement. For a minor failure, we can offer a free repair. If we cannot fix the problem within a reasonable time, you may be entitled to a refund, replacement or another remedy under the Australian Consumer Law.

As our pieces are vintage and pre-owned, reasonable wear, patina, age-related characteristics and imperfections disclosed before purchase are not, by themselves, grounds for a refund.

How to lodge a claim

Email contact@smithstreetbazaar.com with your order number, photographs and details of the issue.
We will acknowledge your enquiry within two business days and assess the issue.
We may need to inspect the item before determining the appropriate remedy.
Please contact us before arranging a return or transport so we can coordinate the process.

There is no fixed seven-day limit on your rights under the Australian Consumer Law.

Where a refund is required, it will be processed to the original payment method as soon as reasonably practicable. Bank and payment provider processing times may vary.

Where a return is required because of a failure to meet consumer guarantees, Smith Street Bazaar will cover reasonable return costs or arrange collection where required by law.

Collection and third-party couriers

Customers collecting items in person are encouraged to inspect their purchase before leaving the store.

Where customers independently engage a third-party courier or removalist, they are responsible for arranging the collection, transport, insurance and delivery of their purchase.

We recommend using an experienced furniture removalist or courier with appropriate transit insurance, particularly for fragile, valuable or oversized pieces.

Nothing in these arrangements excludes or limits any rights or remedies available under the Australian Consumer Law.